PayIt, the leader in digital customer experience solutions and payments for state and local governments, is excited to introduce PayIt Smart Works, a suite of AI-powered features designed to enhance back-office operations and accelerate government digitization. State and local agencies can use PayIt’s platform with Smart Works features to bring more services online, quickly close gaps in technology modernization, and advance operating efficiency.

“For over a decade, we’ve had a front-row seat to the hardest problems in government service delivery — not just at small municipalities, but at the largest, most complex jurisdictions in North America, serving more than 150 million residents collectively. That experience and our proprietary data enables us to deliver high-impact solutions to the market,” said PayIt president Tom Nieto. “We see where government teams are losing hours to manual reconciliation, the potential impact of getting more services digitized, and where residents abandon transactions. Smart Works puts that knowledge to work as AI, so our clients get the greatest impact.”

State and local government leaders are eager to deploy public sector-ready AI solutions: grounded in government context, explainable, and with needed guardrails. And while AI has potential across a broad range of government use cases, achieving big efficiency gains requires a thoughtful approach to choosing the right opportunity to pursue first. Smart Works enables government agencies to tackle their most pressing challenges today:

Streamlining and improving back-office efficiency: Resource-constrained government teams are often saddled with out-of-sync remittance data and fragmented payment channels and vendors, requiring significant manual effort to manage. Smart Works’ AI-powered features significantly reduce the need for human processing, freeing finance staff to focus on other work.

• Smart Reconcile consolidates payment, banking, and remittance data — even across payment vendors — into a single experience, automating the matching process and flagging only those outliers that require human review.
• Smart Workflows combines the user’s context and account information with publicly-available data sets to anticipate the next action and pre-populate fields accurately, enabling automatic approval for most transactions and removing friction from the resident experience.
• Ask Max is an AI assistant that enables agency staff to use natural language to query financial data using phrases like “list all payments that failed in the last 24 hours” or “show me all accounts using a payment plan.”

Digitizing sensitive and paperwork-intensive government services: Although government organizations have made significant progress in digitizing transactions, some government services have been considered either too sensitive or too paperwork-intensive to be conducted entirely online. Two Smart Works features make it possible for government teams to shift numerous new use cases to digital channels:

• Identity Verification uses biometric data to help confirm a resident’s identity during the process of applying for identity-sensitive services such as a duplicate driver license or vital records request.
• Document Verification reduces the need for human review of applications, credential submissions, and other paper or PDF documentation required to apply for business licenses, building permits, professional certifications, and more. Required documents are automatically reviewed and approved, and those that cannot be verified can be returned to the applicant for correction or flagged for review by a member of staff.