Azentio, a leading technology enabler for the BFSI sector, is pleased to announce the upgrade of iMAL at Boubyan Bank, one of the leading Islamic Banks in Kuwait and the GCC region, as part of its digital transformation initiative. This upgrade has helped elevate customer experience across different channels, helping the bank as well in achieving a 42% improvement in response time. The upgrade marks a major milestone in Boubyan Bank's ongoing digitalization journey to improve operational efficiency and elevate customer experience.

Azentio iMAL is a leading AAOIFI-certified Islamic banking platform, designed to empower financial institutions with comprehensive solutions for retail, corporate, and investment banking. With iMAL, banks can deliver ethical, inclusive, and scalable services, while ensuring compliance with Sharia principles.

The latest upgrade has empowered Boubyan Bank to overcome key operational challenges, delivering substantial efficiency gains that align with the bank's commitment to innovation and customer-centric services