Keynova Group, the principal competitive intelligence source for digital financial services firms, announced the results of its 2025 Small Business Banker Scorecard. Bank of America continues to secure first place in the annual benchmark that evaluates the top 11 small business national and regional banks' online and mobile experience.

The key findings of this year's Scorecard include the critical nature of proactive and real-time notifications for small business customers, increased control of transactions and advanced security options. With small business digital account opening and mobile functionality evolving, Bank of America stands out for its best-in-class capabilities and customer experience in these areas as well as for its virtual assistant, Erica, and its integration of third-party business applications such as QuickBooks, ADP Payroll and Stripe into online banking.

"As banks focus on improving the digital experience for small business customers, they must continue to meet the unique needs of owners and operators by improving key features and account controls," said Susan Foulds, managing director, Keynova Group. "In addition to streamlining online account opening and enhancing digital payments, banks need to provide businesses with urgent and actionable balance and transaction alerts in real time. They should also offer additional security options which are especially important for businesses that have multiple people with access to their accounts."